Received a phone call yesterday from someone wishing not to be identified who witnessed a police cruiser “callously” speed through a puddle, thereby splashing an elderly woman on the sidewalk.
Monthly Archive for January, 2010
Last spring I quietly followed the steps to have Charlottetown listed on FixMyStreet.ca, a service maintained by Visible Government which is “a Canadian non-profit that promotes online tools for government transparency.” All that was required was an ESRI shapefile defining the geographic borders of each city ward (helpfully provided by a friend with friends at Elections PEI) and the names and email addresses of each councillor. I’d actually forgotten all about it until someone tweeted about a similar service and I responded. There have since been three reports logged in as many days (and I’ve since noticed the shapefile contains an older version of ward boundaries so we’re trying to get the new ones Fixed).
There’s nothing magic about the service. You could pick up the phone or sit at your keyboard and convey the complaint to your councillor or city staff in private. But reports that are logged on FixMyStreet.ca are publicly visible and other people can subscribe to reports of problems they would like to see fixed. Reports with many subscribers appear to be pushed above the fold into the Top Problems category, presumably to provide extra incentive for officials and staff to act. It’s simple, but provides a level of transparency and accountability that people appreciate.
Since being elected to council I’ve noticed a distinct lack of any complaint tracking system, paper, electronic or otherwise. Complaints and requests and questions arrive in various formats — email, phone, letters — and are routed to someone thought to be in a position to deal with it. But I often get complaints of buck passing, unhelpfulness, lack of follow up, issues falling through the cracks, etc. A city our size, providing the number of services that it does, needs a proper way to log, delegate and track issues that have been raised. I’ve had discussions with staff about implementing a proper CRM (Citizen Request Management) system and arranged for a demonstration of one product last year. There appears to be interest in pursuing the idea, at least among senior staff, and I hope to convince my fellow councillors of the same.
FYI to councillors and staff in Cornwall, Stratford and Summerside; the shapefiles I provided also contained the data for your municipalities so the FixMyStreet.ca people took the liberty of setting you up too.
UPDATE: Josh Biggley wrote a nice piece at Spacing Atlantic yesterday about government transparency and accountability. FixMyStreet.ca is mentioned. Josh reported a pothole on Beach Grove Rd. using FixMyStreet and I just noticed this on Twitter:
Used FixMyStreet.ca to report a problem and it was fixed within 48 hrs. Excellent! http://bit.ly/8v4zLvJoshua Biggley
We have a problem with crosstown traffic in Charlottetown, particularly in the busy commercial north end of the city. If I’m traveling out North River Road, once I pass Belvedere Avenue my eastbound options are limited. Since you can’t access the bypass from Lower Malpeque, it is a full 3.5 km from Belevedere to the next east-west corridor (Sherwood Rd.) that will take you all the way to Mt. Edward Rd. The only other option is to crawl through the parking lots of Home Depot, Wal-Mart and Canadian Tire on Buchanan Drive, through the Charlottetown Mall, and out the private road on the east side of the mall. The owners of this private road actually exert their rights to the property by closing the road one day a year to ensure it does not get taken into the public domain. Public access to this road could disappear at any time and then where would we be?
The City spent a considerable amount of money upgrading the Peter Pan intersection a few years ago but it is still essentially a 3-way intersection, with Spencer Drive being under-used, mainly as a secondary entrance to to the mall or the Superstore. And again, you still need to weave your way through the busy mall/cinema parking lot to get to Mt. Edward from Spencer.
With the anticipation of development on the adjacent land north of Spencer Drive, I believe it is time for the City to start making plans to extend this road to the east, directly out to Mt. Edward Rd. It would vastly improve the flow of crosstown traffic, service future development, and improve the safety in the parking lots that are currently misused as a means of getting from one side of town to the other. I think it’s good long term infrastructure planning and also solves a number of immediate issues.
I’ve discussed this with residents from every corner of the city, with several other councillors, and city planning staff. I was surprised by the level of agreement on the issue. A number of people have also written letters to the editor recently about this issue. See here, here, and here (there was another by Bruce Garrity, but I can’t seem to find it).
Personally, I think Sunday shopping should be allowed year-round. I had never read the Province’s Sunday shopping legislation and I was curious, hypothetically speaking, if the City might be able to enact its own bylaw should Council ever want to do that. But, as I discovered, the Act specifically says that it supersedes any municipal bylaws. I found section 4 (Exercise of conscience or religion) interesting because it appears to allow any business to open on Sunday as long as they close one other day of the week. Depending on the business you’re in, it might make sense to close on, say, Monday instead of Sunday. I wonder if anyone takes advantage of that?
This “conscience or religion” exception means what we really have is not a ban on Sunday shopping, but a legislated six-day retail business week for five months of the year; thou shalt not sell things seven days per week (except those of you covered by section 3). I have some sympathy for all the arguments for the Sunday ban, but the world has moved on. In an increasingly pluralistic society, Sunday has different significance to different people, and none at all to some. And conscience in this context is just another word for choice since, if it’s not for religious reasons, there’s really no justification to feel differently about Sunday than any other day of the week. So it seems sort of arbitrary to limit the business week to six days. Why not five?
This is very much outside the realm of my responsibilities as a councillor, but reading the Act for the first time was a bit of a revelation. In my opinion we’ve reached the day and age where, for better or worse, it should be a retailer’s choice if they want to operate seven days per week.
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